Understand Your Customers

It is important to ask your current customers for their feedback. Their responses, both positive and negative, will help you understand their habits as well as what will keep bringing them back.

  • Feedback Plan and Goals
  • What Platforms to Use
  • Asking the Right Questions
  • Reporting

 

Analysis & Tracking

Looking for trends in your customers’ perceptions can help you shape your pricing strategy, your retail plan, your advertising and more.

  • Insight Reports
  • Goal Setting
  • Measurability
  • Accountability
  • Business Planning

Make your customers a part of your planning process.

Site Visits & Silent Shoppers

Viewing your facility both through a critical lens and through your customers’ eyes is important.

  • Management Team On-site Checklist
  • Management Team Plan of Action
  • Independent Silent Shoppers
  • Assessment and Improvement Plan

Are you ready to ask the questions?

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